Right of withdrawal

Right of withdrawal

Pursuant to the Italian legislation you can return your product within 14 working days from the delivery date of the last product of your order (please read the General Conditions of Sale).

You can use:

  • The simplified online reporting system: Online Withdrawal Declaration ("Easy Returns");
  • The withdrawal form by registered letter: Model Withdrawal Form.

ONLINE WITHDRAWAL FORM

If you are a "Registered Customer" you can withdraw by filling the Online Withdrawal Declaration directly through the "Order History".
Unregistered customers can access the "Order Summary"by following the instructions contained in the "Customer Service" section.

To activate the procedure, enter the "Order Summary" page corresponding to the Return you wish to make:

  • click on the "Report a problem for this product" button, located next to the product (or products) that you wish to return;
  • select the entry "Easy Returns (Right of Withdrawal or Size exchange)" from the drop-down menu.

MODEL WITHDRAWAL FORM

You can download the Model Withdrawal Form under this link. Fill the Withdrawal Form and send it to Ecommerce Outsourcing:

  • by registered letter with acknowledgment of receipt, to the address indicated on the Model Withdrawal Form;
  • by email indicated in the Model Withdrawal Form.

Once the Online Withdrawal Declaration and/or the Model Withdrawal Form have been received, Ecommerce Outsourcing Customer Service will promptly give the customer instructions for return, assigning a specific AMR (Authorized Merchandise Return) that the customer is asked to use when returning the Product.
The Product must be returned to Ecommerce Outsourcing within 14 working days of the date of communication of the AMR number.
Products must be returned in accordance with terms specified in our Terms & Conditions of Sales: Read all details on the Right of Withdrawal.

"Returns" are subject to the following conditions:

  • In order for returns/exchanges to be accepted, the right of return should be applied to product purchased in its entirety; it cannot be exercised in relation to single parts and / or product accessories;
  • The complete integrity of the item is an essential condition for exercising the right of withdrawal. The product should be kept with normal conscientiousness and returned intact, complete in all its parts, with no signs of wear or dirt, it should not have been used, worn, washed or damaged;
  • The right of withdrawal does not apply in relation to products made according to the customer's specifications or clearly tailored to the customer's request (customized apparel products at the request of the customer, e.g. jersey with name, numbers or stickers applied; initials embroidered,...) or which by their specific nature, cannot be returned or are liable to deteriorate or expire rapidly;
  • Products must be returned in their original packaging (bags and/or packaging), complete with all their parts (including the identification tag, which must still be attached to products with the disposable seal, that is an integral part of the product);
  • In order to limit damages to the original package, we recommend inserting it in a second box, affixing the label provided by us, with the RMA Number (Return Merchandise Authorization). In all cases it should be avoided affixing labels or tape directly on the original product packaging.

Refund terms

We will refund you, within 14 working days from receipt of the returned product.

The money will be refunded through a reversal transaction using the same payment method chosen at checkout (e.g. reversing the amount debited onto your credit card, or recharging the amount back onto your PayPal account).
In the event of a mismatch between the recipient of the products indicated on the order form and the person who made the payment, the refund will be carried out to the party who made the payment.

If you wish to exchange an item for a different size (Size Exchange), you should expressly indicate:

  • your request for replacement of the product for a different size (Size Exchange);
  • specify the new size you would like.

Once we receive your returned item, we will send you the replacement product at no additional cost, in the requested new size (ONLY if still available).