Payment methods

Payment Methods

You can choose between several payment options, all of which are guaranteed according to the highest security standards:

  • With a Credit Card
  • With PayPal
  • With Scalapay

Do not forget to read our Terms and Conditions of Sale.


Using your credit card

When making the payment for your order by credit card, you will be directly forwarded to a secure page (SSL) of the Bank responsible for completing the transaction (payment gateway website). On this page, you can enter all your credit card details with total peace of mind.

If the payment is successful, you will receive instant confirmation and the only thing the bank sends us is a receipt number. The online transaction is completely secure due to the fact that nobody apart from the bank in charge of the transaction will have knowledge of your Credit Card codes.

The following credit cards are accepted:

  • Visa
  • Mastercard
  • Maestro
  • American Express for euro transactions

We also accept all rechargeable credit cards, provided they are associated with an international network (e.g. Visa or Mastercard).

At the time the order is made, the card issuing Bank will only "hold" the amount relating to the Purchase ("Authorization hold"). It means that the funds are only deducted from your Credit Card's limit but are still not transferred to us. The total amount that you have to pay in relation to the purchase order, will be effectively charged on the your credit card, only the day after the dispatch, even if partial, of the products purchased.
However, in the event that dispatch take place following the Authorisation expiring date (i.e. for "On-Demand" products or reservations of New Stock, etc.), we reserve the right to charge the amount prior the shipment, in order to prevent such expiry.

In certain cases, our Customer Service department may contact you to request further information intended to determine the legal owner of the credit card. In this case, the shipping times shall be deemed to commence from the time that these checks are completed.

On your credit card statement, will be shown "Ecommerce Outsourcing S.r.l." store.

Any time a contract is terminated and the order subsequently cancelled, prior the amount has been effectively charged on your credit card, we will request to the Bank the release of the amount "held". The release time will depend exclusively on your credit card issuer and, for certain cards, may reach its natural expiry deadline (which is generally 24 days from Authorization date).


Using your PayPal account

If you already are a PayPal account holder and choose to pay using this payment method, after submitting your order you will be forwarded to the PayPal checkout page (safe and secure transaction SSL) where all you need to do is enter your login credentials that you chose when signing up to PayPal.

If the payment is successful, Paypal shall immediately charge the amount for the purchase made to your account, while sending us a confirmation for your order at the same time.

At no time during the purchase process, we will be able to know any information related to your credit card or to the other payment methods chosen by you in your PayPal wallet. The data will not be accessible by us or third parties neither at the time of placing the order, nor afterwards.

In certain cases, our Customer Service department may contact you to request further information intended to determine the legal ownership of the Paypal account. In this case, the shipping times shall be deemed to commence from the time that these checks are completed.

Any time a contract is terminated and the order subsequently cancelled, the amount related to the purchase made will automatically be credited back to your PayPal account. The methods of chargeback on the payment instrument linked to your PayPal account depend exclusively on PayPal.

If you wish to use this payment method but you do not have a PayPal Account, visit www.paypal.com webpage.


Scalapay

How does Scalapay work?

If you buy with Scalapay, you receive your order immediately and pay in 3 instalments. You acknowledge that the instalments will be transferred to Incremento SPV S.r.l., related parties and their assignees, and that you authorise this transfer.

Select Scalapay as your payment method at checkout and, after confirming your order details, you will be prompted to log in to your Scalapay account to make the payment. If you don't have one, you can create one from the Scalapay login page before completing your order. Add a debit or credit card to which the payments will be taken and complete your order in a few clicks.

You can choose to pay with Scalapay for orders up to €1.500 (including any shipping costs).

Due dates

The first payment will be debited immediately after purchase. The next two payments will be charged on a monthly basis.

  1. First payment: at the time of purchase
  2. Second payment: 1 month from the day of purchase
  3. Third and final payment: 2 months from the day of purchase.

Scalapay will inform you a few days before the due date of each payment by SMS and e-mail.

If one or more of the scheduled payments are not paid correctly by the due date, you will be charged a late fee. If you have not paid by the due date and the automatic payment fails, you will have 24 hours to make the payment. If this does not happen, Scalapay will charge a late payment fee as explained below:

  1. Payment on the due date = no additional costs!
  2. Payment made more than one day late = up to 6 euros extra charge
  3. A payment made more than one week late = 6 euros extra (in addition to the first fee, up to a maximum of 12 euros per payment).

The total cost of the fees cannot exceed 15% of the value of the loan (second and third instalments).

Accepted payments

To use Scalapay, you must associate a payment method with your account. Payments will automatically be debited to your default payment method.

Scalapay accepts all major credit and debit cards from the VISA, MASTERCARD and AMERICAN EXPRESS circuits and all major prepaid cards (including Postepay).

It is not possible to use Bancomat or Maestro cards.