For certain types of payment or shipping method, it may require additional information for which the shipping time will begin following receipt of such information See General Terms & Conditions.
COURIER DELIVERY TIMES: products shipped, will be delivered, within 3-8 working days, after the shipping date above mentioned, depending on the place of destination, as indicated in the following list: (*)
Saturdays and public holidays, should not be considered when calculating delivery times.
In any case, once your package has been shipped from our warehouse, we will send you a notification e-mail.
Such e-mail will contain full details in relation to the delivery (products shipped, Courier in charge, waybill number, link to track the shipment on the Courier Site, amount due, payment method,...).
From this moment on, the delivery terms above indicated, will take effect.
(When estimating products delivery time, please consider any possible delay due to the time required for Customs clearance)
(*) With the exception of some places considered as "remote area" (See General Conditions of Sale).
If you are unhappy with your purchase for any reason, you can return your product within 14 working days from the product delivery date (please read the General Conditions of Sale ).
You can use:
Once the Online Withdrawal Declaration and/or the Model Withdrawal Form have been received, Terashop Customer Service will promptly contact you to give you instruction for return and assigning you a specific AMR (Authorized Merchandise Return) that you are asked to use when returning the Product.
We will refund you within few days from receipt of the returned product through a reversal transaction using the same payment method chosen at checkout.